Do you accept refunds or exchanges?
We do not accept refunds or exchanges.
Cancellations
If you've changed your mind about your order, please contact us ASAP at [email protected] so we can cancel and refund your order prior to shipment. If your order has already been processed and shipped it can no longer be canceled.
We do not refund orders lost in the mail that were shipped with the standard, untrackable option. We also cannot refund tracked orders that have been marked as delivered.
Once a cancellation has been processed, the funds will be released immediately but may take 3-10 days for the credit to post to your account.
Do you ship internationally?
Yes, we do!
EU CUSTOMERS: We DO NOT collect VAT when you place your order. Please be aware that due to VAT regulations, you may have to pay duties/fees upon delivery. We are not responsible for this. Unfortunately, this is out of our control.
My order still has not come. What can I do?
Please check the status of your parcel by checking the tracking number. During the pandemic, there are times when the tracking is not accurate and is marked delivered before your order arrives. You can also check with your local post office as they may have more information. You can also contact us to check on the status of your order.
If it is an untracked order depending on the location it can take months to arrive.
I put the wrong shipping address!
Please contact us as soon as possible at [email protected]
Please note that if you have already received your shipping confirmation, and your order has been shipped, it may not be possible for us to intercept the package. If you require a change of address once an order has shipped, you may be responsible for any carrier fees for a change of address.
If your order is untracked and already shipped, unfortunately, we cannot do anything and are not responsible at that point.
Can I add an item to my existing order?
If your first order has not shipped yet, simply place a second order and contact us with both order numbers so we can combine them.
Where does caketeeth ship from?
All shoporders are shipped from Toronto, Canada!
HELP! The order I got was incorrect!
Please email us at [email protected] within 7 days of delivery and we will do our best to help you.
